FREQUENTLY ASKED QUESTIONS

Caregiver helping a senior with a walking cane

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Questions about Home Health Care

Home Health care is a group of medical services, provided in the home to assist you and your family member recovering from an illness or injury.  Medical services can include Registered Nurse, Certified Wound Specialist, Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Worker and Certified Home Health Aides

To qualify for home health care you must have a diagnosis that requires the expertise of a nurse or a rehabilitation therapist. Medicare requires that patients receiving Home Health services must be homebound. Activities such as going to doctor’s appointments, attending church or hair appointments can still be considered homebound.

Home Health Care Services are covered by your health insurance.  Each insurance and coverage is different.  Eligibility is discussed prior to services being rendered.

Home Health referrals must be made by a physician. If you believe that you or a loved one qualifies and would benefit for home health care, contact us and we will contact your physician for service approval.

No, your doctor may refer you directly to Premier Home Care. You must, however, meet the qualifications for home care. (see qualifications listed above)

No, there is no need to call for home health care.  Home health clinicians will contact you and/or your family on the day of your discharge. The standard at Premier Home Care is to make the initial visit to your home within 24 hours of your discharge unless you or your doctor request a different time.

Your clinician will call you the day before they are coming to arrange the time with you. We will do our best to accommodate your requests and schedules.

We strive for continuity of care and do our very best to assign the same clinician throughout the course of your rehabilitation whenever possible.

There is no set timeframe for services. The duration of your home health care services is determined by the clinical assessment of your medical needs. Yes, you may receive home health care services more than once.

Each session with a nurse or therapist may differ based upon the necessary clinical care, goals and level of activity.  Typically a visit can last anywhere from 45 minutes to one hour.

If you are experiencing a medical emergency, always dial 911.  If it is a non-emergent issue please contact the office 215-969-2225. This number is available to patients and family members 24/7.

Yes, we can begin visiting you on the same day as your procedure provided that we are contacted in advance by you or your physician.

While under our care for home health services, if you need assistance with activities of daily living (bathing, dressing or grooming), Premier Home Care can provide Home Health Aide services.  If you are able to complete activities of daily living independently or when you no longer require the clinician visits at that time you no longer qualify for a home health aide through home health care coverage. 

No, Premier does not have a visiting doctor on staff but can connect patients with visiting doctor services. 

Questions about Home Care

Simply explained, home health is assistance in the home by medical professionals whereas home care is assistance in the home provided by non-medical caregivers. Additional information about the two services can be found on our skilled and non-medical home care page.

Yes, Premier Companion Care requires a signed service agreement.

The minimum number of hours for Home Care services is four hours consecutively

Yes, there is a deposit for homecare services. The deposit is a prepayment for the first 2 weeks of your service. This is not a traditional deposit however, as it is credited towards the account and used for your first 2 weeks of service. After the initial 2 weeks, you will be billed retroactively only.

Yes a Senior Living community is your home. The community may have caregivers already on staff but you may require more individualized care and are welcome to have your own private caregiver in addition to the general care provided.

Yes, caregivers are fully bonded and insured as well as covered by the company Worker’s Compensation policy as per state and federal labor laws.

A “one-on-one” caregiver is when a person requires continual and individualized care, supervision and support by a caregiver. 

All caregivers use our Electronic Visit Verification App that utilizes GPS tracking for all clock-ins and clock-outs.

At Premier, our free home care assessment is completed by a Registered Nurse to determine your personal needs and to develop an individualized care plan. 

GENERAL QUESTIONS

All Home Health clinicians are 100% fully vaccinated.  Staff are provided with PPE (masks, gowns, gloves, shields, hand sanitizer).

Every Home Care caregiver is screened at the start of each shift via our specialized App which immediately notifies a supervisor of any symptoms.  We adhere to all federal and state mandates and have 100% staff and caregiver vaccination compliance. All staff is provided with PPE (masks, gowns, gloves, shields, and hand sanitizer.)